Very friendly writer and support team. The writer followed all instructions and finished before the deadline. clear and well thought out.
Here are some of the questions that we regularly receive from students who are interested in the essay writing services of Essay By Nerd.
Yes. Before a writer is assigned to work on your paper, you can amend your order and change the deadline. When you do this, you will get a link to the payment system. The extra fee will be equal to the price for the narrower time frame minus the price you’ve already paid for the broader time frame when you submitted your initial order.
If the writer has already been assigned to your paper, our support staff will have to find out whether he or she is able to complete the paper within the new deadline. If the writer agrees to the shortening of the deadline, you will be charged with an extra fee, which is calculated according to the system above.
If your paper needs some changes, you can apply for a free revision. For this, you should ask your writer to make a revision, stating the exact number of hours you can give for this task. If you think the level of your writer is not sufficient, you can ask for a revision by another writer. For this, you will have to communicate with our support team. Please note that we might need up to 12 hours to find you a new writer to work on your paper. To find out more, check our revision policy.
You will be able to make amendments to your order on your personal page.
Please note that if you increase the number of pages or sources needed, add some paid options, or put a narrower timeframe, you will be charged an extra fee.
If you want to decrease the number of pages or used sources, apply for them by asking for assistance from our support team.
When you submit your first order, you get a personal account where you can track all your orders, their statuses, your payments, and discounts. Among other options, you will have a possibility to communicate with your writer via a special messenger. You will be able to upload all information and additional materials on your paper using the “Files” tab on your personal page. Please consider uploading everything you find necessary for our writer to perform at the highest standard.
You will get the first version of your paper in a non-editable PDF format within the deadline. You are welcome to check it and inform us if any changes are needed.
If everything is okay, and no amendments are necessary, you can approve the order and download the .doc file. If there are any issues you want to change, you can apply for a free revision and the writer will amend the paper according to your instructions.
If there happen to be any problems with downloading your paper, please contact our support team.
Yes. You can have a free revision during 7 days after you’ve approved the paper. To apply for a free revision, please press the revision request button on your personal order page. You can also apply for another writer to make a revision of your paper, but in such a case, we can ask you for additional 12 hours, as we might need some time to find another writer to work on your order.
After the 7-day period, free revisions become unavailable, and we will be able to propose only the paid option of a minor or major revision of your paper. These options are mentioned on your personal order page.
When you try to log in to your personal page, the system asks you to provide your email, as well as your password. If you forgot the latter, choose “forgot password” and insert your email with a new password in a pop-up window. You will immediately receive a reactivating email. Follow the link, enter your new password, and you will get to your personal page.
You can’t apply for a refund on certain stages of your order, like when the order is not finished by the writer yet.
When the paper is delivered, the “Refund” button on your personal order page becomes clickable.
On the relevant tab of your personal order page, you will also be able to choose the type of refund you’re demanding and the reason why you applying for it. As soon as you do that, our dispute department will start working on your inquiry. All kinds of refunds concerning the quality or the lateness of your paper should be requested within 14 days from the time the paper was delivered, as in 14 days your paper will be automatically approved.
Your inquiry should be submitted by clicking the “Refund” button on your personal order page only.
If your paper needs some changes, you can apply for a free revision that is available for 7 days after your paper is approved. To use this option, you have a “Revision” button on your personal page.
After the 7-day period, you can not apply for a free revision, though you still can use a paid revision option. The price of such a revision will differ depending on the number of amendments needed to be done. Please contact our support team to find out how we can help you with the amendments to your paper.
If you think our writer didn’t manage to follow your instructions, and as a result, your paper is of poor quality, please contact us and we will do our best to solve the problem.
If the revisions didn’t give the desired result, you can apply for a refund. Our dispute department will process your inquiry to find out what kind of refund we can give you. To find out more, please visit our money-back guarantee page.
First of all, please contact us immediately. There may be plenty of reasons why you didn’t get your paper on time, spam filters in your email account among them.
Whatever the reason is, we will be able to find it out together quicker.
If it was our writer’s fault that you haven’t received your paper on time, please apply for a refund. Read our money-back guarantee to find out what we can do to handle this situation.
When you place an order with our company, we ask you to provide us with such personal information as your name, phone number, and email address. We need this data to keep you updated on the important things related to your order or account. We also don’t use your contact details for spamming you.
Please note that our support team may contact you using only the phone number(s) stated on our website, such as 1-657-204-0100 and/or 44-745-120-6484. In order to secure our mutual cooperation, please do not communicate with those who introduce themselves as ESSAYbyNERD support staff and reach you from different phone numbers.
Also, remember that we never ask you to provide your credit card information via phone conversations. You should enter this information only on billing forms when making an online payment on our website. The ESSAYbyNERD support administrator will send a confirmation letter to your personal order page when your payment is received.
No, we do not have such a database. All papers you order from us are written from scratch. This means your paper is unique and never has been published before—and it will not be published after we deliver it to you.
You can get more details about possible types and terms of refunds on our official money-back guarantee page.
We start searching for a writer who suits your order best immediately after you place an order. As a rule, the writer will be assigned to work on your paper in one hour. Sometimes the search can take us several hours, and up to several days in exceptional cases. It can also happen that the writers from the category you’ve ordered are not available at the moment. In this case, we will propose you a writer from a lower category and will charge you back the fee billed earlier for the paid option of choosing a writer’s category.
You can always check the status of your order on your personal order page.
In case of a successful first payment, you will get an email from our service that from now on you have a personal order page where you can contact your writer and monitor the progress of your order.
The statuses of your new orders will be mentioned on your personal page. When the payment is made, the status of your order should change. If the status hasn’t changed, please contact our support team.
In case you paid for additional options, you will only get the notification from the payment system.
We work with writers from all over the world. We hire them with the help of complex tests in English and in the disciplines they will cover. We also verify the IDs of our writers to be sure that our experts have a master’s or a PhD degree. We conduct training sessions for our writers on formatting and different aspects of academic writing as well. This is how we can be sure of the proficiency of our specialists.
On your personal account page, you will get a possibility to communicate with your writer with the help of a special messenger. You will receive notifications via email when you get new messages, but we recommend you to check your personal page from time to time in order not to miss an important message from your writer.
Best available is our standard category of writers. When you place an order, we will automatically select a professional who specializes in your discipline and can write papers at your academic level. You don’t need to pay extra money for the category of Best available writer on our website.
Advanced writer is a specialist with more experience in completing student papers. If you have a complex task and want to make certain it is completed to perfection, request one of our experienced writers by adding 25% to your order. This way you can be certain the quality of your paper will be outstanding.
The Top 10 category of specialists includes writers who have received the highest ranking from our customers. We regularly update our Top 10 list to let you select from our best performers. Request a Top 10 writer for an extra 40% to your order price and get assistance from our acknowledged academic experts.
Another way to get a paper of the highest quality is to request one of our English native language experts. By adding 30% to your order price, you can complete your homework with the help of a native speaker. You can request a Best available ENL specialist or an Advanced ENL writer for the best results.