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the case is about refinery division in a large petrochemical company going to do change their work process include hierarchy the effects are existing of resistance from team leaders and staff due to canceling Team Leader position then downgrade and upgrade some of them, based on their performance.
*note: this co. is the largest petro. Co. in the world they over the highest salaries & benefits.
what i need base on survey results
1.planned change phases are unfreezing, changing and refreezing apply these steps on refinery division team larders and staff to initialize change?
2.what opportunities, attitudes & values can apply to reduce resistance and stress of downgraded employees?
3.this change cause a group conflict, how to managing conflict in refinery division?
* see survey slide 13
*ask for material
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